sui story · Policies

Last updated: 20 June 2026

At sui story (“we”, “us”, “our”), your trust matters as much as our craft. This Privacy Policy explains what information we collect when you visit or make a purchase from suistory.com, how we use it, and the choices you have. By using our website, you agree to the practices described here.

1. Information We Collect

We collect information that helps us fulfil your order and improve your experience:

  • Information you give us: your name, email address, mobile number, billing and shipping address, and order details when you place an order, create an account, sign up for our newsletter, or contact us.
  • Payment information: card, UPI, net-banking and other payment details are collected and processed securely by our payment partner (Razorpay). We do not store your full card or banking details on our servers.
  • Information collected automatically: your device type, browser, IP address, pages viewed and how you interact with our site, gathered through cookies and similar technologies.

2. How We Use Your Information

  • To process, pack, ship and deliver your orders, and to send order confirmations and shipping updates.
  • To provide customer support and respond to your questions over email or WhatsApp.
  • To send you marketing communications (offers, new collections) only where you have opted in — you can unsubscribe at any time.
  • To detect and prevent fraud, and to keep our store and customers secure.
  • To understand how our store is used so we can improve our products, website and service.
  • To comply with our legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only with trusted partners who help us run our business, and only as far as needed:

  • Shopify, which powers our online store and securely hosts your order and account data.
  • Razorpay and other payment gateways, to process your payments.
  • Courier and logistics partners, to deliver your order to your address.
  • Communication tools we use to send order updates, email and SMS notifications.
  • Analytics providers, to understand site usage in aggregate.
  • Government authorities or law enforcement, where required by applicable law.

4. Cookies

We use cookies and similar technologies to keep items in your cart, remember your preferences, measure site performance and personalise your experience. You can control or delete cookies through your browser settings, though some features of the site may not work properly without them.

5. Data Retention

We keep your personal information for as long as your account is active or as needed to provide our services, fulfil orders, resolve disputes, and meet our legal, tax and accounting obligations. When it is no longer required, we securely delete or anonymise it.

6. Your Rights

You may, at any time, ask us to:

  • Access the personal information we hold about you.
  • Correct or update inaccurate information.
  • Delete your personal information, where we are not required to retain it.
  • Opt out of marketing communications.

To exercise any of these rights, email us at thesuistory@gmail.com and we will respond within a reasonable time.

7. Data Security

We take reasonable technical and organisational measures to protect your information, including secure (SSL/TLS) connections and trusted, PCI-compliant payment processing. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to other sites (such as our social media pages). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

9. Children's Privacy

Our store is intended for customers aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page with its updated date.

11. Contact & Grievances

If you have any questions about this policy, or a concern about how your data is handled, please contact us: